Help Desk Technician
Tired of being stuck at home? Looking for work in IT? Pomeroy is assisting a client in Lorain County, approximately 17 miles West of Cleveland identify a Help Desk Associate for a 12-month ONSITE contract.
The Help Desk Associate will be responsible for providing technical support to client s employees.
Opportunity is M-F, 8-5pm.
DAY to DAY
Responsibilities:
- Resolve incoming end user calls- Focus on the delivery of excellent customer service.
- Consistently utilize troubleshooting skills and tools for maximum efficiency and effectiveness.
- Assess initial impact on incident record; sets record priority level as well as escalates in a timely manner.
- Promptly notify Incident Team of priority issues after collecting required information for escalation to Level 2 support- Follow Incident Record Documentation Standards utilizing company ticketing system (ServiceNow)- Have positive attitude
Qualifications:
2
years experience in Help Desk Active Directory:
creating new accounts & password reset experience O365, Win 10 VPN PC/Laptop remote support Ticketing system experience (ServiceNow-preferred) Strong communication skills Effective listening skills$22-24 an hour, rate is commensurate of experience.
All candidates must be able to pass a 10-panel drug test and nationwide criminal background check Help Desk Technician Recommended Skills Active Listening Communication Customer Service Help Desk Positive Attitude Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n7vj70h92htc4bz14', 'ExternalApply-j3n7vj70h92htc4bz14'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
The Help Desk Associate will be responsible for providing technical support to client s employees.
Opportunity is M-F, 8-5pm.
DAY to DAY
Responsibilities:
- Resolve incoming end user calls- Focus on the delivery of excellent customer service.
- Consistently utilize troubleshooting skills and tools for maximum efficiency and effectiveness.
- Assess initial impact on incident record; sets record priority level as well as escalates in a timely manner.
- Promptly notify Incident Team of priority issues after collecting required information for escalation to Level 2 support- Follow Incident Record Documentation Standards utilizing company ticketing system (ServiceNow)- Have positive attitude
Qualifications:
2
years experience in Help Desk Active Directory:
creating new accounts & password reset experience O365, Win 10 VPN PC/Laptop remote support Ticketing system experience (ServiceNow-preferred) Strong communication skills Effective listening skills$22-24 an hour, rate is commensurate of experience.
All candidates must be able to pass a 10-panel drug test and nationwide criminal background check Help Desk Technician Recommended Skills Active Listening Communication Customer Service Help Desk Positive Attitude Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n7vj70h92htc4bz14', 'ExternalApply-j3n7vj70h92htc4bz14'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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