Automotive Service Advisor
Avon Lake, OH Avon Lake, OH Full-time Full-time $50,000 - $75,000 a year $50,000 - $75,000 a year 3 days ago 3 days ago 3 days ago Nick Mayer Ford is activelylooking for a Service Advisor to join ourservice team in Avon Lake! The Service Advisor is responsible for providing exceptional customer service, addressing client's automotive maintenance and repair needs, and maximizing service department profitability, What We Offer 401(k) Paid Vacation Paid Holidays Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Job
Responsibilities:
Greet and assist customers in a friendly and professional manner, establishing a positive rapport.
Effectively communicate with customers to understand their automotive requests and concerns.
Follow up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up.
Consult with technicians to determine appropriate maintenance and repair services.
Provide customers with detailed explanations of recommended services and associated costs.
Coordinate and schedule service appointments to ensure efficient workflow.
Manage and prioritize work orders, ensuring timely completion and customer, and address any questions or concerns.
Ensure accurate billing and payment collection for service rendered.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Qualifications:
Previous experience as a Service Advisor within the automotive industry is preferred.
Strong customer service skills with a friend and professional demeanor.
Prior CDK experience is preferred.
Excellent communication and interpersonal skills.
Ability to effectively manage multiple tasks and prioritize work in a demanding environment.
Automotive knowledge and familiarity with maintenance and report processes Strong attention to detail and organizational skills.
A valid driver's license and ability to maintain an acceptable, safe driving record.
DISCLAIMER Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Nick Mayer Auto Group is an Equal Employment Opportunity Employer and a Drug Free Workplace Job Type:
Full-time Pay:
$50,000.
00 - $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Weekends as needed Shift:
10 hour shift 8 hour shift Ability to commute/relocate:
Avon Lake, OH:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Greet and assist customers in a friendly and professional manner, establishing a positive rapport.
Effectively communicate with customers to understand their automotive requests and concerns.
Follow up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up.
Consult with technicians to determine appropriate maintenance and repair services.
Provide customers with detailed explanations of recommended services and associated costs.
Coordinate and schedule service appointments to ensure efficient workflow.
Manage and prioritize work orders, ensuring timely completion and customer, and address any questions or concerns.
Ensure accurate billing and payment collection for service rendered.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Qualifications:
Previous experience as a Service Advisor within the automotive industry is preferred.
Strong customer service skills with a friend and professional demeanor.
Prior CDK experience is preferred.
Excellent communication and interpersonal skills.
Ability to effectively manage multiple tasks and prioritize work in a demanding environment.
Automotive knowledge and familiarity with maintenance and report processes Strong attention to detail and organizational skills.
A valid driver's license and ability to maintain an acceptable, safe driving record.
DISCLAIMER Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Nick Mayer Auto Group is an Equal Employment Opportunity Employer and a Drug Free Workplace Job Type:
Full-time Pay:
$50,000.
00 - $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Weekends as needed Shift:
10 hour shift 8 hour shift Ability to commute/relocate:
Avon Lake, OH:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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